Unable to find the information you are looking for in the Frequently Asked Questions or elsewhere on the Portal? We invite you to contact us using your preferred means of communication.

If you are an Active Member and have questions concerning your insurance benefits, please contact your Compensation Advisor.

 Telephone

Toll free: 1-800-561-7930

Monday to Friday
8:00 a.m. to 4:00 p.m. (Your Local Time)

Outside Canada and the United States: 0-506-533-5800
(collect calls accepted)

Monday to Friday
8:00 a.m. to 5:00 p.m. (Atlantic Time)

Telephone Teletype (TTY): 0-506-533-5990
(collect calls accepted)

Monday to Friday
8:00 a.m. to 5:00 p.m. (Atlantic Time)

 Facsimile

418-566-6298

Note: Always include your pension number or Personal Record Identifier (PRI) when providing information by facsimile.

 On-line

General Inquiry

 In writing

Public Works and Government Services Canada
Public Service Pension Centre – Mail Facility
PO Box 8000
Matane QC  G4W 4T6

Note: Always include your pension number or Personal Record Identifier (PRI) when writing.

Service Standards

For our service standards, visit
http://www.tpsgc-pwgsc.gc.ca/pension/retr/objectfs-goals-eng.html